Refund Policy

01When you can ask us

If we cannot deliver your order, or the product does not work as described, contact support within 14 days of purchase. Please send your order number.

02What we do

We will fix the problem, replace the product, or refund you. We choose the fastest way that solves it for you.

03What is not refundable

Delivered services and license keys that have been used are not refundable, unless they are faulty.

If a delivered service or a key does not work as described, tell us. That is the case where we fix, replace or refund.

04How refunds are paid

• Card payments: refunded to the original payment method.
• Crypto payments: refunded in USDT or in the original coin, to a wallet address you give us, minus the network fee.

For a crypto refund, please send the address and the network, and double-check it. A transfer to a wrong address cannot be reversed.

05Underpaid or late crypto payments

If a crypto payment was too small, too large or arrived late, we handle it case by case. Contact us with your payment reference and we will tell you the options.

06Chargebacks

Please contact us before you open a dispute with your bank or card issuer. We can usually fix a problem faster than a dispute can.

07How to contact us

Write to us on Telegram or Discord. Please include:

• your order number;
• the email you used for the order;
• your Twitch channel name, if the order was for a channel;
• a short description of the problem.

Where to find your order number: for card orders it is in the confirmation email from Fungies. For crypto orders it is the order reference shown after your payment, together with your payment reference.

08Related

See also our Terms of Service and our Privacy Policy.