Legal
Privacy Policy
This page explains what personal data we collect when you use twitch24x7.com or place an order, why we use it, and what you can ask us to do with it. Our Terms of Service apply to every order.
Who we are
Twitch24x7 ("we", "us") runs twitch24x7.com. We decide how the data described here is used.
What we collect
- Email address, to send receipts and deliver your order.
- Twitch channel name and the options you enter for an order, such as quantity or delay.
- Order details: product, quantity, price, order number and payment status.
- Technical data: IP address, device and browser information, and server logs, used for security and to prevent fraud and abuse.
- Messages you send us on Telegram or Discord.
Payment data. For card payments you enter your card details with Fungies and Stripe. We do not see or store your card number.
For crypto payments OxaPay processes the payment. We receive the payment status and a transaction reference.
Why we use it
- to deliver your order and send receipts and delivery emails;
- to give you support;
- to prevent fraud, abuse and chargeback abuse, and to keep our systems secure;
- to keep accounting records and meet legal obligations.
We do not sell your personal data.
Who processes your data
We use these providers to run the shop. Each one processes the data it needs for its part:
- Fungies: our merchant of record and checkout for card payments.
- Stripe: card payment processing, through Fungies.
- OxaPay: crypto payment processing.
- Cloudflare: network security and the service that creates crypto payment requests.
- Tilda: hosting of this website.
- Email and Telegram messaging tools we use internally to deliver orders and to notify us about new orders.
- Delivery partners who carry out the service you ordered. They receive only what they need, such as the channel name and quantity.
We may also share data when the law requires it or to protect our rights.
How long we keep it
We keep order data for as long as we need it for accounting, support and legal reasons. After that we delete it or make it anonymous.
Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Write to us on Telegram or Discord from the same account or with your order number, so we can find your order.
We may need to keep some data to meet legal or accounting duties. Depending on where you live, you may have more rights under local law, and we will respect them.
Cookies
This website uses cookies and similar technologies for it to work and for analytics. They are provided by Tilda and Fungies. You can block or delete cookies in your browser settings. Some parts of the site may not work without them.
International transfers
Our providers work in several countries, so your data can be processed outside the country where you live.
Children
Our services are not for anyone under 18. We do not knowingly collect data from children. If you think a child has given us data, contact us and we will delete it.
Security
We use reasonable technical measures to protect your data. No system is perfectly secure, so we cannot promise absolute security.
Changes to this policy
We may update this policy. The current version is always on this page, with its date at the top.
Contact
Privacy questions or requests? Write to us on Telegram or Discord.
Need help?
Write to us and include your order number. We answer on Telegram and Discord.